Privacy Policy

1. Introduction

GLOV Solutions SAS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glov-solutions.com or use our services, including GLOV Secure and Snow Fall.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Company information (company name, position, business address)
• Communication preferences
• Information provided in correspondence with us
• Payment information (processed securely through our payment providers)

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on our site
• Click-through and other usage data

2.3 Blockchain Data

For our Web3 services, we may process blockchain-related information:

• Wallet addresses (public keys only)
• Transaction hashes
• Smart contract interactions
• Staking activities (for Snow Fall users)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide and maintain our services
• Communication: To respond to inquiries and send service-related notifications
• Improvement: To analyze usage and improve our services
• Security: To detect and prevent fraud or security issues
• Legal Compliance: To comply with legal obligations and regulations
• Marketing: To send promotional content (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract: Processing necessary for the performance of our services
• Consent: You have given consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

5.1 Service Providers

• Cloud hosting services
• Payment processors (Stripe, PayPal, Qonto)
• Analytics providers
• Customer support tools

5.2 Business Partners

With your consent, we may share information with partners like Mt Pelerin for crypto-related services.

5.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

• Customer data: Duration of the business relationship plus 5 years
• Financial records: 10 years (French legal requirement)
• Technical logs: 12 months
• Marketing data: Until consent is withdrawn

8. Your Rights

Under GDPR and French data protection law, you have the following rights:

To exercise these rights, please contact us at contact@glov-solutions.com

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than France. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Your explicit consent for specific transfers

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we will provide more prominent notice (including email notification for registered users).

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: